Category: Administration & Office Support

Employment Type: Contract

Reference: BH-373239

South Shore Lake Travis - Bastrop
Customer Service $16 per hour
8-5 Monday-Sunday possible; Weekends required
Seasonal work in in a natural Park setting!

General Overview: Operates, receives and routes calls using a telephone and performs associated clerical work utilizing information systems for data retrieval. Greets and assists callers, determines the nature of callers' business and connects the call to appropriate staff. May serve as back up personnel to LCRA reception area desks. Operates a telephone to connect calls to appropriate staff. - Makes a good first impression to customers by being responsive, friendly, professional and helpful. - Performs clerical work associated with calls such as using an online directory and intranet web pages. - Greets and assists callers, determines the nature of callers' business and provides appropriate information. - Listens to customer and follows procedures set forth in handling customer concerns and/or complaints. - Contacts service providers and repair personnel to report and resolve equipment trouble and service difficulties. - Responds to a high volume of calls and interactions with employees. - Provides support to employees for end-user voicemail password resets and conference call bridge set-up requests. Logs calls regarding these issues and actions taken into incident tracking system. - Works in a team setting, sharing information and assisting others with calls. - Trains new staff and temporary workers on departmental operations and procedures. - In the event of an emergency situation, may assist in coordination of building evacuation, staff notification or various other support duties. Participates in cross-training activities, cross-departmental sharing of knowledge and, when appropriate, cross-departmental developmental assignments. Shares knowledge and expertise with others, developing a pipeline of possible successors. Learns from others in different roles and different departments to expand knowledge. This general overview only includes essential functions of the job

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.