Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client busines

Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved. Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. Determines whether to resolve issues personally or to refer to a more experience team member. Reads and writes SQL to resolve basic issues. Responsi

Configure, monitor, and manage SQL databases, servers, and processes. Troubleshoot and resolve database related issues affecting application performance. Proactive performance tuning, automation, and providing robust application support. Analyze, solve, and correct issues in real time. Configure and manage database replication/Log shipping solution for HA/scalability/DR.

Setting up new projects and amendments in Changepoint PSA Updating and maintaining professional services backlogs Validating project setup, including billing schedules in Softrax Initiating client billings Processing of change orders Performing project audits to ensure timely revenue recognition Administration of the non bill process Updating of knowledge items in Changep

Implement tooling to monitor AWS EKS based systems focusing on performance, reliability, and scalability. Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale. Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost eff

Perform software installation and upgrade services for new and existing Tyler clients through scheduled project appointments with a defined scope of work Configure application, database, and web servers with Tyler and 3rd party software Provide technical overviews to clients Document results of work performed Qualifications IT / computer related experience, including but

Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements configuration design documents, data migration plans, and specifications, etc. Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), an

Act in an expert capacity for assigned product(s), providing an understanding of detailed client requirements. Has a vision for moving forward with assigned product(s). Responsible for owning a prioritized backlog to ensure projects are handled in a timely manner. Establish a regular cadence with user base to demonstrate new features, explain changes toproduct and share v

The Software Support Specialist ensures timely resolution of easy moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledg

Rapid Financial Solutions, a division of Tyler Technologies (NYSE TYL) is a rapidly growing, fintech software company headquartered in North Logan, UT. Our knowledgeable, close knit team has built a high growth, profitable business and an exceptional company culture. Location North Logan, Utah Travel 0 5% Great Place to Work & Grow Your Career Come join us as we transform

Front End Developer The Front End Developer role focuses on the front end of applications, working with our back end engineers to build out user interfaces. Candidates should possess a strong focus on user experience and have a great eye for clean, thoughtful design. This position will be utilizing the latest web technologies to help develop the next generation of web app

Rapid Financial Solutions, a division of Tyler Technologies (NYSE TYL) is a rapidly growing, fintech software company headquartered in North Logan, UT. Our knowledgeable, close knit team has built a high growth, profitable business and an exceptional company culture. Location North Logan, Utah Travel 0 5% Great Place to Work & Grow Your Career Come join us as we transform

What you will do... Communicate & Engage Independently engage with our division partners across disciplines cloud operations, implementation, release management, and support to create a common vision of success and maintain alignment of goals and deliverables. Coordinate with partner teams to ensure alignment of product roadmaps and schedules Communicate with senior leade

Collaborate with teams of varied disciplines across nine solution groups within the Courts & Justice division to continually improve our security posture in all phases of the software lifecycle, including application development, cloud posture, and patch management. Become an expert on Tyler's chosen security tools and help drive and facilitate their use throughout the di

Work with internal and external customers on resolving complex technical issues. Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well integrated application systems. Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to en